There is a range of ancillary services that can be applied, these include:

Full management reporting

Daily updates on call closures

Booking installations with merchants

Asset/ device repair management

Merchant satisfaction and service quality audits.

Supply kit box and packaging, pre-pack kits and despatch equipment to Field Service Technician and/ or Field Service Technician depot.

Device end of life destruction process.

Freight costs incurred from delivery of services.

Inventory utilisation reporting.

Supply and coordination of consumables.

Life cycle asset management (serial number records, location and possession history.)

Product inventory management.

Product logistics management.

Product storage management.

Product warehousing management.

Warranty management

We believe this constitutes a comprehensive set of services that should meet the customer’s requirements. The only exclusion is the Authorised Repair Centre (ARC) service, which will most likely be supplier by the Hardware manufacturer. We will of course liaise with the ARC to ensure loop stock is fully managed.

Gwibs 24 7 Merchant Services.pdf