Gwibs 24/7 is a supplier of Merchant Payment Services in partnership with BT.

Our services provide a cost effective solution to the Payments Industry and its Merchant Customers. Please note that in the following service descriptions, the word “customer” refers to the Financial Institution, and the words “end user” refer to the merchant customer.

We are a very flexible organisation and can tailor the service that we provide to meet a customer’s specific requirements. However in broad terms we provide the following services:

Our Help Desk can provide a call handling or resolution service which can appear to be delivered by the customer organisation.

We can handle Technical or Operational based on either a simple call handling service, or with proper Level 1 or Level 2 problem Determination

Our Service Management function will ensure that the in life support service that you receive, is fully aligned to your business requirements.

The proposal includes the provision of a full installation service. The key activities will be:

Visiting engineer service to install and test the terminals in accordance with agreed standards.

A survey may have previously taken place to establish site conditions, and any enabling works necessary for the installation. Any such enabling works (power / data/ Shopfitting etc) are excluded from the pricing.

The equipment will be delivered to site, installed and tested, and a training session conducted with the merchant. The necessary consumables will be delivered to meet initial requirements.

Completion of the survey document to give evidence that the installation has been completed according to agreed standards.

A rapid de installation service to enable customers to retrieve equipment promptly. This reduces expensive loop stock holdings.

Service Level Agreements will be constructed according to individual customer requirements. As a guide we can offer up to 4 hour call to site, for maintenance calls, with an SLA varying between 90 to 98%.